Can Buyers Open the Box Before Paying the Rider?
This is the most common dispute between buyers and delivery couriers. Under standard Philippine freight rules, the courier is an impartial delivery agent, not the selling merchant. The rider cannot permit customers to break the tamper-evident seal or test electronic items before collecting the full COD amount, as the courier is held financially liable for unsealed goods if rejected.
Best Practices for Safe COD Shopping
Follow these buyer safeguards:
Verify the Sender Name and Amount
Check that the sender business name and total PHP price on the waybill match your online order confirmation.
Inspect the Outer Seal
Look for signs of tampering, re-taped seams, or punctures. If severely damaged, refuse acceptance immediately.
Film Continuous Unboxing
Take a continuous, uncut video showing the sealed shipping label, opening the carton, and inspecting the item inside.
