Top 5 Reasons Delivery Attempts Fail
Understanding why the courier was unable to leave your parcel helps resolve the issue quickly:
Consignee Not Available at Address
No authorized person was present to sign proof of delivery or settle the Cash on Delivery balance.
Unreachable Mobile Number
The rider called or messaged at the building lobby or subdivision gate, but the phone was powered off or unanswered.
Subdivision / Condo Security Restrictions
Guardhouse refused courier entry because visitor policies required advance tenant notice or gate passes.
Incomplete Address or Missing Landmark
Street numbers were not posted, or barangay boundaries were ambiguous.
Inclement Weather or Impassable Flooding
Flash floods or street repairs blocked courier motorcycle or van access.
The LBC Re-Attempt Policy Explained
Following a first failed attempt, the package returns to the local delivery distribution hub in the evening. The system automatically schedules a second attempt for the next business day. If the second attempt fails, the package is flagged as "Held at Branch" for 5 to 7 calendar days before return logistics begin.
