Accepted Primary and Secondary Government IDs
Branch tellers must verify customer identity to prevent fraudulent package theft. Bring at least one of these primary documents:
| ID Classification | Accepted Identification Documents |
|---|---|
| Primary Government IDs (Bring 1) | Philippine Passport, Driver's License, UMID Card, PhilSys National ID, SSS ID, PRC License, Postal ID (Digitized) |
| Secondary IDs (Bring 2 if no primary) | Barangay ID with photo, Police Clearance, PhilHealth ID, TIN Card, Senior Citizen / PWD Card |
| Student Claimants | Current Valid School ID plus Certificate of Registration (COR) for minor students |
The Counter Claiming Procedure in 4 Steps
Follow this smooth counter workflow:
1
Queue at Customer Service Counter
Get a transaction ticket or queue in the parcel claiming lane.
2
Provide 12-Digit Number & Valid ID
The teller looks up the physical box inside the branch storage staging room.
3
Inspect Package Exterior Condition
Confirm the package is intact with original tape seals before paying or signing.
4
Sign the Waybill Release Slip
Complete the digital terminal signature or sign the carbon counter book.
