The 3-Phase Investigation & Recovery Protocol

Follow this structured timeline to maximize recovery and ensure valid claim standing:

1

Phase 1: Verification & Formal Tracer (Days 5 to 7 Post-ETA)

Call LBC Customer Care to initiate a "Physical Dock Tracer." Sorting managers at the last scanned hub physically inspect staging bays and holding chutes.

2

Phase 2: Management Escalation (Days 10 to 14)

If the tracer returns no results, request a written Incident Report number and contact the originating branch supervisor.

3

Phase 3: Formal Loss Claim Filing (Days 15+)

Submit the completed LBC Claim Form, original receipt slip, proof of item value, and government ID for insurance settlement.