Who Can Legally Request an Address Change?

Under courier contract law, the shipper (sender) retains ownership of the consignment until physical proof of delivery is signed. Therefore, recipients cannot unilaterally call customer support and reroute parcels to a new town without verified sender consent, preventing unauthorized package diversion.

Step-by-Step Procedure to Request a Reroute

Follow these steps immediately upon discovering an address error:

1

Call Customer Care or Visit Origin Branch

Contact (02) 8858-5999 immediately. The sender must provide the 12-digit waybill number, sender name, and reason for redirection.

2

Request a Temporary Staging Hold

Ask the representative to place an immediate administrative hold on the waybill so destination delivery riders do not load the package.

3

Submit Corrected Address Details

Provide the verified new address, barangay code, and recipient contact number.

4

Settle Any Freight Surcharges

If the new destination falls into a different tariff zone, pay the freight variance at the branch or upon release.